Cancel any time. Fair refunds when something goes wrong.

Cancel any time

Pro is a monthly or yearly subscription that renews automatically until you cancel. To cancel, open Billing in your account console and choose Manage subscription. That opens the Stripe customer portal, where you can cancel, update your card and download invoices. Purchases are processed by Stripe through Managed Payments, with Link (a Stripe service) as the merchant of record, so you can also manage or cancel the subscription at link.com. You can also email support@optiflume.ai from the address on your account and we will cancel it for you.

Cancelling stops all future charges. Pro stays on for the rest of the period you have already paid for; after that, your account moves to the free tier, which continues for as long as you like. Changed your mind? Until the paid period ends you can resume the subscription from the same portal.

The free trial never charges you

The 30-day Pro trial asks for no card and never turns into a paid subscription by itself. When it ends, your account moves to the free tier unless you subscribe. There is nothing to cancel.

Yearly plans: unused months refunded

If you cancel a yearly subscription, you can ask us to refund the whole months of it that have not started. For example, cancelling four and a half months into the year refunds seven months: US$69 × 7/12 = US$40.25, plus the tax charged on that part. Email support@optiflume.ai from the address on your account, within the paid year. Pro ends when the refund is made. If you would rather keep Pro to the end of the year, just cancel: you are not charged again.

Partial months are not refunded

When you cancel, you keep Pro until the end of the period you paid for instead of receiving a refund for the unused days. We do not refund partial months, whether you cancel, stop using OptiFlume, or delete your account part of the way through a month. On a yearly plan, only the month you are in is kept; the whole months after it are refunded as described above.

When we refund a charge

We refund a charge in full when you ask within 14 days of it, and:

• you were charged after you had canceled;
• you were charged twice for the same month, or for a second subscription on the same account;
• the charge was not authorized by you (please also tell your card issuer);
• Pro did not work on your Macs for most of the month the charge paid for because of a problem on our side, and we could not fix it after you told us.

We also refund whenever the law requires us to, within the period the law sets. For example, if you are a consumer in the European Union, the European Economic Area or the United Kingdom, or anywhere else where the law gives you a right to cancel an online purchase within a set period, you can use that right by writing to us within that period, and we will refund you as that law requires.

For anything else, write to us anyway. We look at every request, and we would rather hear from you than lose you over a few dollars.

How to ask for a refund

Email support@optiflume.ai from the email address on your OptiFlume account, with the date and amount of the charge or the order number on your receipt from Link, and a line on what happened. The charge appears on your card statement as LINK.COM* OPTIFLUME. We aim to reply within two business days. You can also ask Link support about a charge: Link support may issue a refund within 60 days of the charge in certain cases.

How refunds are paid

Refunds are issued through Stripe and Link to the payment method you paid with, and include any tax charged with the payment. Your bank may take 5 to 10 business days to show it. A refund on a yearly plan ends the subscription and Pro when it is made, as described above. A refund on a monthly plan, for example of a double charge, leaves your subscription and Pro as they are; if you also want to stop it, cancel in your account console.

Deleting your account

Deleting your account in the account console cancels any active subscription so it will not renew, and ends Pro straight away. Time left in a month you have paid for is not refunded, except in the cases above. On a yearly plan, email us before or after deleting and we refund the whole months that have not started. If you have paid for a month and want to keep Pro until it ends, cancel first and delete your account after the month is over.

Disputes with your bank

Please contact us before disputing a charge with your bank or card issuer: most problems are fixed faster that way. Stripe handles payment disputes for purchases sold through Link, the merchant of record. If a charge is reversed through a dispute, we may end the subscription it paid for.

Your other rights

Link’s terms for purchases sold through Link apply to your purchase and may give you further rights. Nothing in this policy limits any right you have under the law where you live. This policy is part of our Terms of Service. If we change it, we will post the new version here; a change never applies to a charge made before it was posted.

Contact

Questions about a charge, a cancellation or a refund: support@optiflume.ai.