We read every message.

First, one command

In Terminal, run:

optiflume doctor

It checks every part of the install, for Cursor, Claude Code and Codex, in each editor and in the terminal: sign-in, permissions, models and settings. It says what to fix. Most problems end here.

Still stuck? Send us a diagnostic file

optiflume doctor --bundle

It saves a file to your Desktop with the state of the install and no prompts or code. Attach it to an email to support@optiflume.ai with a line on what happened.

Answers you can find now

• Troubleshooting: Accessibility permission, paused switching, a missing note, sign-in, proxies.
• Status: our services, automatic switching in each tool, and known issues.
• FAQ: plans, billing, privacy and permissions.
• Refunds: cancelling, and when we refund a charge.

Billing

Manage or cancel your subscription in your account console (Billing, Manage subscription). For a refund, email us from the address on your account.

Security reports

Found a vulnerability? Email support@optiflume.ai with “Security” in the subject. We reply within two business days and credit you if you would like. See also Security.